Welcome to the IT Department Knowledge Base

• PDF: Most of our help documents are in PDF format. If you need to download and install the free reader please go to Adobe download first.
• Videos: We are adding video tutorials to supplement PDF documents. If a video is available, a clickable "Video Version" will be to the right of the PDF tutorial. These videos do not require sound.
• Please select a topic from the navigation choices on your left.
  
  Hardware - Phones, printers, projectors and other "solid" objects.
  Software - Programs that enable computer systems to function and applications that do real work for users. For example: Windows, MS Office, anti-virus.
  Server Software - Applications that do real work for users but are run from our servers rather than an individual's computer. For example: SASI, Novell.
  Web Based - Information and/or applications made available via our Intranet or the Internet. For example: GroupWise e-mail. Also included are documents pertaining to web related topics such as browsers, spyware, Adobe Acrobat, etc.
• Select from the list of topics in the sub-menus. A list of help document choices will appear in this window for you to select from.
• If you require further assistance, District employees may contact the Boise School District IT Helpdesk at 854-6670.
• Boise District employees may submit tutorials to be considered for inclusion in the Knowledge Base. These may be new or revised or may be a recommendation to delete a tutorial.
  Instructions       Submission form (Word doc)