Information Systems & Services

BSD IT department works collaboratively with all District departments and schools to define goals, develop plans and implement new technology. The BSD IT department is structured to efficiently maintain services, systems and information.  Informative IT related resources may be found at our Support Knowledge Base.

https://support.boiseschools.orgHelp Desk -First contact for support and resource guidance, a liaison between end-users, patrons, and staff for IT teams.
Incident Management -Adaptive and responsive support for District related and associated IT functions as changes or updates occur; within, with devices, systems, and services, to minimize escalations and track incident issues.
Knowledge Management -create and maintain self-help resources, asset and accounts access and maintenance. 

Client Support ServicesClient Support Services -Perpetual support and maintenance, not limited to; configuration, evaluation, functionality, installation, repair, and troubleshooting.
Hardware and Software -Analyze, maintain, support, research, resources including mobile devices and labs. 
Peripheral Services -Configure, maintain and support printers, projectors, scanners, streaming options, Apple and other input or output device platforms relating to computing & learning.

Operational Application InterfaceAccount Services -Integrate and deploy/maintain applications for district business resources. 
Interface Services 
-Interface multiple Application Service Providers with established District accounts and systems.
Enterprise Applications -Analyze, support and maintain cloud, hosted, and in-house systems.

Network Architecture, Security and VoIP 
Systems Services -Administer access to network resources, server maintenance.
Network Services -Ensure persistent network, wireless and VoIP connectivity throughout district campuses.
Security Services -Constant network intrusion prevention, authentication, and operation.

Learning Data Warehouse -Maintain centralize data for education processes, communication and, daily operations.
Reporting -Real-time data extractions for analysis, reporting, filtering, and accurate state reporting.
Curriculum / Instructional Management -Support academic and course management, grading, scheduling, and staff training.
To request a Parent Portal account, send an email to [email protected].