Information Systems & Services

BSD IT department works collaboratively with all district departments and schools to define goals, develop plans and implement new technology. The BSD IT department is structured to efficiently maintain services, systems and information.

Customer Service - First contact customer support, dispatch and liaison between end-users/patrons and tiered support staff.
Troubleshoot / Dispatch - Resolve or dispatch IT related incidents to minimize escalations, track incident issues until resolved, training, guidance, and referrals for technology and District resources.

Hardware and Software Support and MaintenanceCLIENT / SYSTEM SUPPORT
End-Use Computing Services - Perpetual support and maintenance of systems and equipment in assigned schools, not limited to; configuration, evaluation, functionality, installation, repair, and troubleshooting.
 Hardware and Software - Analyze, maintain, support, research, and recommend business/curriculum related resources including configuration and maintenance of mobile devices and labs.
Peripheral Services - Configure, maintain and support printers, projectors, scanners, streaming options; such as Apple TV, and other technical input or output devices relating to computing.

ENTERPRISE APPLICATIONSOperational Application Interface
Account Services - Integrate and deploy/maintain applications for district accounts for network and cloud computing resources.
Interface Services - Interface multiple Application Service Providers with established District accounts and systems.
‚ÄčEnterprise Applications - Analyze, support and maintain cloud, hosted, and in-house systems.

Network Architecture, Security and VoIPENGINEERING SERVICES, Build and Maintain Infrastructure 4 FTE
Systems Services - Administer access to network resources, server maintenance.
Network Services - Ensure persistent network, wireless and VoIP connectivity throughout district campuses.
Security Services - Constant network intrusion prevention, authentication, and operation.

Data Warehouse- Maintain centralize data for education processes, communication and,daily operations. 

 - Real-time data extractions for analysis, reporting, filtering, and accurate state reporting.
Curriculum / Instructional Management - Support academic and 
course management, grading, scheduling, and staff training.

To request a Parent Portal account, send an email to [email protected]
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IT Operations Manager
 (208) 854-4131

IT Administrative Assistant
(208) 854-4105